|Shipping & Returns
MOST APPAREL ITEMS ARE MADE TO ORDER. APPAREL SHOULD BE ORDERED AT LEAST 2 WEEKS BEFORE CHRISTMAS TO INSURE DELIVERY BY DECEMBER 25.
PurpleMartins-R-us.com try to accurately describe items for sale in full detail. We urge you to read the product descriptions fully in order to ensure your satisfaction.
As some items are handcrafted, they may vary slightly. This in no way detracts
from the beauty and individuality of the piece. Also, as stock and availability
vary, supply can be limited and exchanges may not be possible.
To ensure delivery, all items are shipped either insured or with delivery confirmation.
We will gladly exchange items that are received damaged or defective. If you are not pleased with your apparel, art prints or handcrafted item, returns will be happily accepted, at your expense for return shipping.
Apparel items must be unwashed, unworn and in resalable condition.
All other returns will be individually considered on an individual basis.
Please contact us at our email address or by phone within 5 days if your item is damaged or if you wish to return any item.
Returns can not be accepted without a Return Authorization. Returned items must be unused and in resalable condition. A store credit will be issued or money will then be refunded once we receive the item. Store credits generally can not be used towards apparel items. Store credits vs cash refunds are at the discretion of the store owner.
Our shipping charges to our customers are discounted so on returns other than apparel, art prints and handcrafted items, actual shipping costs will be deducted from the refund or credit amount.
ORDER CANCELLATION POLICY
Your order begins processing immediately after you complete your order. During
processing time it may be possible to cancel your order, but once the order
moves into the In Transit or shipping process, it cannot be
To attempt to cancel your order during processing:
1. Log in to your account and check your order status.
2. If the order says Pending or Processing, Email us
immediately with your desire to cancel.
If the status says In Transit, the order has already shipped and
cannot be canceled.
If you have changed your mind about the order and it is too late to cancel, you
can contact us about returning any unwanted items in accordance with our return
policy as stated above.
Shipping is Standard
Mail with the US Postal service by default. Purple Martin houses, gourd racks,
gourds and other items from our vendors use UPS or Fedex. Express or Priority
Shipping is available by request for an additional cost. When placing your order please indicate your
desire for faster delivery and we will email you with the cost for upgraded
Our shipping policy is for the continental U.S.A. only. Many items cannot be sent to Canada. Call or
email us for availability and shipping rates to Canada.
Shipping is FREE on all martin houses, gourds and gourd racks. On other items, shipping is only $6.00,
plus $1.00 for each additional item and reflects a discount to our customers.
Though you may
find the same items on other sites for less, once you add in their additional
shipping charges and surcharges, PurpleMartins-R-Us.com is actually
less expensive, in most cases.
If you have any questions on our shipping policy please contact as. We are here